Information We Gather
When you open an account, we ask for your mobile number, email and a password. When you deposit through bKash, Nagad or Rocket, we log the transaction ID, amount and timestamp so we can match your payment to your wallet balance. We track the device you
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use to log in — operating system, browser, IP address — to spot unusual access patterns and keep your account secure. If you contact support, we save the conversation so the next agent can pick up where you left off. We use cookies to keep you
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logged in and remember your language preference; you can adjust cookie settings in your browser, though turning off essential cookies will break the login flow. We do not sell your data to third parties. We share transaction details with our payment processors to clear deposits and
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withdrawals, and we may share account records with regulators if local law in eligible regions requires it. Data retention depends on local legal requirements and our operational needs; account records stay active while your account is open, and transaction logs are kept for the period required
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by financial and compliance standards in supported regions. If you want to request a copy of your data or ask us to delete it, contact support through the channels listed below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.